How does the service work?

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1. Book a collection through our online booking form. You’ll be asked how many items you’ll be sending and to specify any particular services you require. If you’re unsure, the team will suggest what services they think are needed.

2. Once items are received in our atelier, you’ll receive a quote via email. You can review, edit and confirm all proposed services for each item. When the quote is approved, the work will begin.

3. Upon completion of your restoration, we will return your items, beautifully packaged, at a time and to a place convenient for you.

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How long will it take for my bag to be repaired?

The length of time depends on the work required. You will be given the expected turnaround time when you receive your quote so that you are aware of the timelines before approving the work.

 

Can I get a quote before sending my items in?

You can get a preliminary quote by submitting images and details of your bag in our online form. However, this preliminary quote is just an estimate and not the final quote. We’ve learned that no matter how many photos we receive, we can’t issue an accurate quote without assessing your item(s) in person.

 

Do you authenticate handbags?

Yes, we can provide authentication services via Entrupy for an additional fee. 

 

 

SHIPPING

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How do I prepare my bag to send in?

Please do not send us your items in original boxes or dust bags. Please send both shoes in a pair, even if only one needs attention.

To ensure your item(s) get to the atelier safely, please:

• Ensure any bags you send are empty.

• Line a sturdy box with bubble wrap and ensure that light-colored items (especially if they’re patent or suede) aren’t touching anything of a darker color.

• Label the bag you put your items in with your contact details. You can also drop a business card or note into the bag if it’s easier.

• Securely seal the package.

• If you have selected a DHL shipping label, ensure this has been clearly and securely attached per the instructions emailed to you. This is not needed if you have booked a 2-hour collection window within our London collection zone.

• For collections from outside of the UK, please check your email for any additional specific shipping requirements for your country.

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Do I pay for shipping?

When booking a restoration, you will be asked to pay a fee to cover the shipping. Return shipping is complimentary, even if you decide not to proceed with any of the services.

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COST & PAYMENT

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How much will it cost?

Please see our services page. Handbag cleaning starts at $95. The average handbag repair cost is $300. Once we receive photos we will give an estimate and then once we receive the bag in person we will give a final quote. Once we receive the bag we will give an exact quote. Work will not begin until the price is agreed upon. If the quote is not accepted the handbag will be shipped back to you free of charge.

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When do I pay?

We ask you to pay the shipping fee upfront. When your items arrive in our atelier, we provide you with a comprehensive quote where you can approve or decline the services that have been recommended. Once you’ve approved the services you would like to proceed with, we require you to pay the full cost of these in order for work to commence. See The Process for more information on options with your quote.

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GUARANTEES & INSURANCE

 

 

Do you guarantee your work?

 

Officially, we guarantee our work for three months, but we judge each case on its merits. This may seem like a small window, but we have no way of knowing what your item comes in contact with or how it’s used once it leaves our care and that may impact the work we’ve done.

Each restoration is unique and the way it wears is dependent on multiple factors, including its original condition. We aim to manage your expectations and know what to expect before you approve your quote. If you are dissatisfied with the quality of our work beyond three months, we will strive to find a solution for you. We treat each order with compassion and want you to be proud of the work we have done, as we are. Please note that our services may affect the brand warranty on your item.

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What if you damage my item?

We operate a zero-harm policy. If we feel there is a meaningful risk that we can’t control, we will explain this to you and obtain your permission. In the unlikely event that we do damage something, we are covered by insurance. Please note that upon receipt, we photograph each of your items. We also make note of any existing damage and the general condition they arrive in and communicate this in your assessment. Please read this carefully and let us know if you are in disagreement as soon as possible. Please also read our terms and conditions.

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If you can't find the answer to your question above, please contact us at info@lovedluxuryhandbags.com​